Warranty

 

 

Pressure Treated Pine Tile
 

Modulette pressure treated pine tiles are warrantied for 35 years against rot, decay, mildew, termites and fungus.  Additionally, our product comes with a two year manufacturer’s defect warranty. Defects are limited to the following:

  • Incorrect material sizing
  • Improper assembly i.e. loose staples
  • Defective pressure treating

As with most natural materials, softwoods have a tendency to react to weathering.  We use PAD (partly air dried) grade 2 wood to prevent warping and cracking of the tiles, however this is a natural material and as such, cannot be controlled completely.  Should you experience these issues, the tile is warrantied under our limited repair service. Please refer to our repair policy for details.

 

 

Recycled Plastic Tile
 

The recycled plastic product has a lifetime warranty for the duration of ownership against material defects. These defects are limited to the following:

  • Incorrect embossing
  • Difference in colour match (within dye lot)
  • Colour deterioration of a severe nature

Additionally, our product comes with a two year manufacturer’s defect warranty. Defects are limited to the following:

  • Incorrect material sizing
  • Improper assembly i.e. loose staples

We offer a limited repair service under warranty should you experience these issues. Please refer to our repair policy for details.

 

 

Grass Tile Inserts
 

The high-quality synthetic grass portion of our tile has a 5 year manufacturer’s limited warranty against excessive wear, fading and sun damage. However, the grass can last many years past the manufacturer's warranty if properly cleaned and maintained. 

The wood tile that the grass is mounted on is pressure treated and warrantied for 35 years against rot, decay, mildew, termites and fungus.  This portion of the product comes with a two year manufacturer’s defect warranty. These defects are limited to the following:

  • Improper assembly i.e. loose staples
  • Defective pressure treating

As with most natural materials, they have a tendency to react to weathering.  We use PAD (partly air dried) grade 3 wood to prevent warping and cracking of the tiles, however this is a natural material and as such cannot be controlled completely.  Should you experience these issues, the tile is warrantied under our limited repair service. Please refer to our repair policy for details.

 

Thermory Hardwood
 

Thermory hardwood tiles have a class 1 durability rating, resistant to rot & decay for up to 25 years or longer.  Additionally, our product comes with a two year manufacturer’s defect warranty. Defects are limited to the following:

  • Incorrect material sizing
  • Improper assembly i.e. loose staples
  • Defective thermory treatment

As with most natural materials, hardwoods have a tendency to react to weathering.  Although thermal modification stabilizes wood, making it seven times less likely to warp, check, bow, cup, twist, expand or contract;  Be aware that these defects cannot be controlled completely, and if you should experience these issues, the tile is warrantied under our limited repair service. Please refer to our repair policy for details. 

 

Ambient Outdoor Lighting Systems
 

The Outdoor Ambient Lighting system is warrantied for 1 year against parts and labour.  This includes the following:

  • LED bulbs and plastic coated strip links
  • Electrical wiring required to connect the system
  • The mainframe transformer
  • Wireless remote controls
  • Waterproof (plastic) housing units - for protecting the mainframe transformer

Note:  Ambient Outdoor Lighting has the ability to last up to 27 years with an average use of 2-3 hrs/day.  It uses LED bulbs for efficient and controlled energy.

Designer Deck Inc.
140 Yonge Street
Toronto, Ontario
M5C 1X6
905-669-5252

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Designer Deck Inc.
140 Yonge Street Toronto, Ontario M5C 1X6
Phone: 905-669-5252