FAQ

 

 

Modulette Outdoor Deck Tiles

 

Are Modulette deck tiles approved for use on condominium balconies?
Yes, our tiles continue to be approved time and again for condo balconies, terraces and many other purposes simply because they're well suited and specifically designed for these applications.  The tile floats on concrete flooring or roofing material requiring no nailing, glue or screws. Furthermore, Modulette decking provides optimal water drainage if the surface has been graded correctly.  If you have any doubts, we encourage you to check with your board before proceeding.

 

Wood vs. recycled plastic tiles:  Is there an advantage to one over the other?

Depends on your preference, but both products look terrific and require low maintenance. As we like to say, one is man made, the other is God-made. Take your pick!  The recycled plastic tile does not deteriorate and will look as good in 10 years as the day they were installed.  Cleaning is a seamless process, for you can simply damp mop the surface of the tile and lift them to vacuum debris underneath. The wood tile, which is pressure treated after manufacturing, is guaranteed for 35 years against decay, rot, termites and mildew. These will naturally weather, which is to be expected from any wood material that is exposed to the elements. Many people enjoy the rich patina look of weathered natural wood. Cleaning involves the same process.  Have a look at our products for further information or visit the gallery for inspiration.

 

Is it possible to mix n' match the tiles?

Designer Deck’s outdoor tiles can be mixed n' matched to comply with your design initiatives. Browse our online gallery to view what recent customers have done to create a unique and practical outdoor space.  From a combination of synthetic grass and wood outdoor tiles, to different shades of plastic and unique patterns, our customers have transformed their patios, decks and balconies into a home base oasis. Perhaps you crave a more natural look?  Consider the use of our treated pine or western red cedar wood tiles to create a finished rustic look for your outdoor area. The choice is yours!  We provide the colors, materials and expertise you’ll require to dress up your outdoor balcony. Contact our expert sales team today and we’d be happy to provide you with the knowledgable assistance you need in a wide range of projects including patio resurfacing, condominium and apartment home balconies, terraces, deck resurfacing, and more.

 

Is the tile easily removed?

If you own or rent a home or apartment, take ease in knowing that Designer Deck’s Modulette deck tiles can be customized to your balcony or deck, furthermore, providing flexibility when it comes to vacating your property; Thanks to our special installation method, it’s entirely possible to remove your outdoor tiles and salvage the better part of an investment if you choose to relocate. We’re a full service operation and we provide assistance in removing, storing and re-installing your tiles professionally at a new home or apartment.

For more information with regard to care, hiring an expert contractor or to obtain a free on-site quote for your condo or apartment, contact us at 1-800-398-9263 today. 

 

Can I stain the Modulette wood tile?
Yes, you can stain the wood tile to match any exterior colour you want.  Keep in mind, that staining is an ongoing labor that commands attention in order to maintain aesthetics .  Depending on the surface area's exposure to weather and other elements, you'll generally need to apply more stain to the tile (as if you would a backyard deck) yearly to avoid deterioration in colour.  Unfortunately, this is service we do not offer.

 

What is the size of each tile?
Each tile is 4 square feet (or 2 feet by 2 feet)

 

 

GRASS TILE INSERTS

 

Can you lay a whole surface with the grass tile insert?
Create a distinct area or go the whole nine yards.....literally!  Our grass inserts can be used as you wish and the answer is yes, you can lay a whole surface with it.  It's easy to maintain and looks strikingly real.  Inspiration is a click away.

 

Is the grass insert pet friendly?
Yes, they certainly are!  The tile is composed of two parts that attach to one another and provide optimal drainage.  The permeable backing to the synthetic grass allows liquids to pass through easily, including pet mishaps.  The wood foundation that the grass mat sits on, is designed the same as a Modulette tile, allowing any liquid to pass through and channel according to the grading of your surface.  Have a peak at the grass tile inserts for or a better idea of how they are constructed.

 

Is the grass tile easy to maintain?
Maintaining the grass tile is comparable to well......real grass.  The defining difference dictates that no lawnmower will ever be required.  You may lift the product to access debris underneath, brush or rake the grass itself to even out the 'nap' (direction of the blades) and blow it off as you would the leaves from your yard.  Simply put, it's a snap to take care of and it can be left in place 365 days a year.  Alternatively, we're pleased to offer our customers a professional cleaning and maintenance service.  For further details, please visit care.

 

 

installation

 

How do I determine how many tiles to order?
Don’t worry, you're dealing with pro's!  If you require an installation, we offer a shop-at-home service to meet all your needs.  Upon arranging an appointment at your convenience, our knowledgable and experienced sales executives will provide you with accurate measurements summed up in an approximate estimate if you should wish.   If this a DIY project, we recommend measuring your area to the nearest even two feet in both directions.  For example, if your surface is 9x11 feet, you'll really need to place an order based on 10x12 feet as we do not sell half tiles. Need help? feel free to contact us or check out 'DIY' for detailed installation guides and information.

 

Do I have to order a minimum number of tiles?
A minimum order of 80 square feet (20 tiles) is necessary only, if you require the product to be installed. This is the average size of most apartment balconies.  If you intend on tackling the job yourself;  You may order any number of tiles or as few as one, if that’s all you require.  Our warehouse is open to the public upon appointment only.  Feel free to pick up your order or have it delivered to an address (travel and delivery fees are applicable).

 

I’m thinking of having the Modulette deck tiles installed over an existing structure (ie. concrete patio, pavers, backyard deck etc).  Can I place the product directly on top, or will I need to prep the surface in any particular way?
Our tiles are perfect for resurfacing existing patios, pavers, terraces and backyard decks. In most cases, the tile literally just sits on top of an existing structure.  However, in the case of a backyard decks (for example), that may have extremely warped and/or cracked boards, we would recommend replacing the defect material before proceeding with the installation of our product, in order to ensure safety and an even surface. This is a labor service we can provide among other options including customizing your installation.  For more details, please contact us or refer to our 'DIY' section for video tutorials and reference information.

 

I have heavy objects and/or furniture on the area I'm looking to cover, how would your installer's get around this?
Rest assured, our installer's are not only skilled professionals, but come baring muscle.  Within reason, we're pleased to assist in toggling around heavy objects and/or furniture however, in access, we do charge a labour fee of $25/hr.  We'd advise that you inquire with your sales executive about this additional service/fee before finalizing the quotation otherwise, the decision will be at the discretion of the installer.  For more details on preparing for your installation, please familiarize yourself with our terms and conditions.

 

Can my installation be arranged for any time of the year?
Unfortunately not.  Our installer's work seasonally (weather permitting) and we do not have a set start and ending date for warmer months. Canadian weather patterns continue to demonstrate the beginning of spring as early as March, and summer lasting as late as September.  It's really just a waiting game with us.  As soon as it warms we generally begin to install again.  Feel free to contact us and we'd be happy to let you know if we're ready to go!

 

Can the tile be installed around obstructions, fit to any shaped surface?
Absolutely!  Our expert installer's can customize your purchase to fit all surface shapes with any obstructions such as post pickets, circular columns and electrical units.  Be aware, that our installation is available in what we call a 'basic' or 'custom' cut as you desire.  Additional fee's vary for this detailed fitting and you may inquire with your sales executive for more information.

 

 


Service & maintenance

 

My surface is exposed to the elements (ie. Debris, foliage etc). Can I clean the debris that settles in between the slats so that rot or mildew doesn’t have a chance to set in?
You can easily blow or vacuum out the debris that settles on or between the slats of your tiles.  In fact, we highly recommend that you clear any debris (at least once a year) that collects underneath your tiles.  This is good practice, ensuring optimal water drainage and deterring insects from laying nests.  Alternatively, we're pleased to offer our customers a professional cleaning and maintenance service.  For further details, please visit care.

 

Do you offer a FREE quotations?
Yes, as part of our commitment to outstanding customer service, we gladly offer a FREE quotation. As part of our consultation, your sales executive will be pleased to provide you with an approximate quote, sample project images, product swatches and a wealth of knowledge.

 

Does Designer Deck have a showroom that's open to the public?
Both, Toronto and Concord locations do not have showrooms.  We welcome visitors to pop in and see how the product is made and/or purchase it directly from us at our Concord warehouse, but please take note that we work by appointment only and this must be arranged in advance. Furthermore, our Toronto offices are used for administrative processing only.  This location, unfortunately, is not open to the public.

 

If my tiles need to be removed can you help?
Designer Deck is a full service operation exclusive to our own product line.  With this said, yes, we can certainly assist you.  Whether you require your tiles lifted and organized and/or stored off site, re-installed or re-cut to fit the alterations of a renovated surface.....our expert contractors are here to help and our warehouse secure facilities keep your investment protected until they're ready to be re-laid.  For more details please contact us or visit care.

 

What types of payment do you take?
Designer Deck officially accepts payment in the form of cash, cheque (draft, personal etc) and credit card.

Designer Deck Inc.
140 Yonge Street
Toronto, Ontario
M5C 1X6
905-669-5252

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Designer Deck Inc.
140 Yonge Street Toronto, Ontario M5C 1X6
Phone: 905-669-5252